support
Exceptional support is one of the four pillars of the Indra's Net mission. We don't think of ourselves as a technology company; we think of ourselves as a communications company. All the whiz-bang technology in the world is meaningless if it doesn't help our customers successfully use the Internet, whether it's to do business, keep in touch, educate, or entertain. Supporting people, not computers, our customer service model is unparalleled in the technology industry. When you contact Indra's Net, your call is answered directly by our support staff (no automated attendant or even a call receptionist!), professionals trained not only in computers and Internet technology, but with backgrounds in education, psychology, and communications, whose most valuable assets are genuine dedication, willingness to help, a sense of humor, and an understanding of what it's like to be on the other end of the phone line. Enjoy the difference of having access to real people, who can speak to you on your level, seven days a week. Please avail yourself of the extensive documentation we've provided in this section, but if you have any questions, comments, or just need some assistance, please feel free to contact us!|
Customer Support Phone Numbers: Boulder/Denver Metro: 303-546-9151 Nationwide Toll-Free: 866-546-9151 |
Hours of Operation: Monday - Thursday: 8am - 10pm Friday & Saturday: 8am - 6pm Sunday: 12n - 6pm |
System Status and Alerts
System status updates, planned downtime, virus alerts, and general Internet announcements. Billing and Payment
Check your usage charges, change your billing information, and review current pricing. Setting Up Your Connection
Detailed instructions for setting up and configuring your dialup or DSL connection. Doing More
Learn how to use many popular email applications, and even how to set up and maintain your own Web site. Downloads
A veritable treasure trove of Mac and PC Internet software you can download. Contact Support
Get in touch with actual live human beings! Back to top